Shipping & Returns
Domestic Orders - United States
Orders within the United States are mostly shipped via US Postal Service (USPS) First Class Mail and take 2 - 4 business days to arrive. Shipping charges are based on location, weight, and carrier plus a $1.00 dollar handling fee because the staff in the warehouse are pretty good at their job.
To get free shipping in the US, your order merchandise total before savings and estimated tax needs to be at least $50. (You cannot combine multiple orders to reach that number.) Small orders are more expensive to fulfill, so you will have to pay a minimum $3.50 shipping charge on orders under $50, which means that building bigger carts will definitely get you better value.
We can ship our adapters anywhere in the world. International orders are shipped via USPS First Class International, USPS Priority Mail International, UPS or FedEx, depending on your selection at checkout.
Please keep in mind that although we do try our best to minimize the product value as possible, standard USPS shipments outside of the USA valued over £14 / €14 may be subject to customs duty / tariffs / tax fees. These fees are not included in the shipping cost shown while placing the order.
The best way avoid the additional import fees, especially on orders of 10 or more units is to select UPS or FedEx from the shipping options at checkout.
International delivery times are subject to a variety of variables (try saying that fast three time). Once the package has cleared customs, it is given to your local postal service. In some instances, complete tracking information may not be immediately available once it reaches your country. Majority of the time, orders arrive in 10-14 days however, certain international destinations may take up to 3 weeks, sorry, for delivery but normally arrive much sooner.
To make sure we can get items marked with Next Day, Priority, 2-day or Next Day Air delivery to you, you will need to place your order by 1 PM Central Standard Time (CST). Keep in mind that estimated days are business days meaning orders placed on Friday, Saturday or over major holidays may take a bit longer than 1-3 days in US or 3-7 Internationally.
We can’t control delays caused by carriers, information errors, changes to orders, SXSW or bad weather. But if you ever feel like a delay is our fault, or even if you’re just worried about where your stuff is, please reach out and we’ll see what we can do to help — waiting forever is not fun at all, and we want you to be happy. That said: In case of delays caused by a zombie apocalypse, you’re on your own.
You may return any Headset Buddy within 30 days of receiving your order, because controlling the costs of returns will help us maintain our pricing. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. All we ask is that you please be sure to include a copy of your order or just write your order number down on a piece of paper, as it helps us to get your money back to you faster. You will receive an email notification once we've received the return and processed a refund.
UPDATE March 28, 2018: We added a return button at the bottom of this page to make returning packages easier.
We’d prefer it if the items you returned were in the original packaging — it’s easier for us that way — but of course we understand that things happen.
Always, always, always, the return shipping costs in the United States is on us, you pay nothing.
Unfortunately our system does not allow us to create return labels for international orders, however if you contact us saying you need return something we will normally do so without you having to send back to us. We know it may be inconvient at times but it is the least we can do without forcing you to incur a cost for a product that you do not want.
For more information on returns see: http://help.longtailproducts.com/entries/21952490