Agent Buddy Training Switch Adapter for VoIP Phones and Headsets

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The new Agent Buddy Side-by-Side Headset Adapter is perfect for training in call centers. Works with most newer VoIP telephones that have an RJ9 connection.

Product Overview

  • Dual control with 2 mute and volume control buttons
  • Listen-in only or train/take over call
  • Works with wired or wireless headsets or a mix
  • Compatible with many headsets including Plantronics, Jabra, GN Netcom, Sennheiser and etc.
  • Works with IP telephones from Avaya, Polycom, Norstar, Nortel Meridican, that have a RJ9/RJ10/RJ22 (4P4C) connection

The latest addition to the Agent Buddy line by Headset Buddy. Side-by-side training is a key ingredient of any call center training program and we have made it easier with the introduction of our small headset adaptor. Simple plug and play set up. Both users can simultaneously listen, talk, mute and leave a conversion when needed via this adapter.


Q: I have seen other adapters on Amazon where the mute buttons are mismarked. Can you clarify how do I mute the conversations?

A: If the mute button is raised both parties will be heard. Press down to mute your side.


All Headset Buddy products have a 1 year warranty! 

For further information about Headset Buddy's Warranty and Shipping & Returns policies select the imbedded links

Warranty Information

This list is not all inclusive. Please look up the specifications on your specific phone to see if it has a RJ9, RJ10, or RJ22 handset jack. If your phone is on this list and the Headset Buddy doesn't work then we'll refund 100% of your purchase plus pay for return shipping.

Incompatible Phones:


Compatible Phones

Aastra: 6731i, 6735i, 6737i, 7446i, 9112i, 9133i, 9116, 9116LP, 9143i and 9480i

Avaya: 2420, 96xx, One X


Mitel: 5330 IP



Nortel Meridican: i2002, i2004, i2007

Polycom: VVX300 and 310, VVX 400 and 410, VVX500, VVX600, VVX1500

ShoreTel VoIP: 420, 480, 480G, 485

Compatible Amplifiers

Plantronics: S-12, M22, A20, MX10, TSB, AP15

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