Agent Buddy Training Switch Adapter for VoIP Phones and Headsets

Coming Summer 2018
The Agent Buddy Training Switch makes side-by-side training easy to achieve. Designed for ultimate control. Mute, adjust volume or take over calls.
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  • dual headset training adapter
  • Agent Buddy Volume control view
  • Agent Buddy plug view with buttons up.
  • dual headset training adapter
  • Agent Buddy Volume control view
  • Agent Buddy plug view with buttons up.


  • Dual control with 2 mute and volume control buttons
  • Listen-in only or train/take over call
  • Works with wired or wireless headsets or a mix
  • Compatible with many headsets including Plantronics, Jabra, GN Netcom, Sennheiser and etc.
  • Works with IP telephones from Avaya, Polycom, Norstar, Nortel Meridican, that have a RJ9/RJ10/RJ22 (4P4C) connection

The latest addition to the Agent Buddy line by Headset Buddy. Side-by-side training is a key ingredient of any call center training program and we have made it easier with the introduction of our small headset adaptor. Simple plug and play set up. Both users can simultaneously listen, talk, mute and leave a conversion when needed via this adapter.


Q: I have seen other adapters on Amazon where the mute buttons are mismarked. Can you clarify how do I mute the conversations?

A: If the mute button is raised both parties will be heard. Press down to mute your side.


Free returns, always!

We have a 30-day, no-questions-asked return policy for all of our products as well as a one-year, 100% Satisfaction guarantee; we’ll replace your HeadsetBuddy for free within the first 12 months.

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Warranty Information

This list is not all inclusive. Please look up the specifications on your specific phone to see if it has a RJ9, RJ10, or RJ22 handset jack. If your phone is on this list and the Headset Buddy doesn't work then we'll refund 100% of your purchase plus pay for return shipping.

Incompatible Phones:


Compatible Phones

Aastra 6731i, 6735i, 6737i, 7446i, 9112i, 9133i, 9116, 9116LP, 9143i and 9480i

Avaya 2420, Avaya One X


Mitel 5330 IP



Nortel Meridican i2002, i2004, i2007

Polycom VVX300, VVX310, VVX 400, VVX410, VVX500, VVX600, VVX1500

ShoreTel VoIP 420, 480, 480G, 485

Compatible Amplifiers

Plantronics S-12, M22, A20, MX10, TSB, AP15

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Additional Information

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