- Dual control with 2 mute buttons
- Dual volume control
- Listen-in only or train/take over call
- Works with wired or wireless headsets or a mix
- Use with Agent, Plantronics, Jabra and Sennheiser headsets
- Works with Cisco Phones ONLY. Perfect for Call Centers
Side-by-side training is a key ingredient of any call center training program. This has just got easier with the introduction of a small headset adaptor. The Agent Buddy Training Switch makes side-by-side training easy to achieve. There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation.
This list is not all inclusive. Please look up the specifications on your specific phone to see if it has a RJ9, RJ10, or RJ22 headset jack. If the Headset Buddy doesn't work with a model on this list we will be happy to refund 100% of your purchase plus pay for return shipping.
Incompatible Cisco phones:
Cisco 7902, 7905, 7910, 7911, 7912, 7920, 7921
Compatible Cisco Phones:
Cisco IP phone headset jack for models: 6921, 6941, 6961, 7931G, 7940, 7941G, 7942G, 7945G, 7960, 7961, 7961G, 7962G, 7965G, 7970, 7971, 7971G, 7975, 7975G, 7985, 7985G, 8941, 8945, 8945G, 8961, 8961, 9951, 9971, 12VIP, 30VIP, CTS 500
Only compatible with Cisco and Ativa phones. Will not work with Polycom, Aastra, Nortel, and most other phones. Will not work with Cisco handset plug or RJ11 jack (wall jack).
Please let us know if you find more compatible phones or incompatible phone models.