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One year warranty on all Headset Buddy products


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Easy return, No restocking fee

Agent Buddy Training Switch Cisco Adapter


Product Description

  • Dual control with 2 mute buttons
  • Dual volume control
  • Listen-in only or train/take over call
  • Works with wired or wireless headsets or a mix
  • Use with Agent, Plantronics, Jabra and Sennheiser headsets
  • Works with Cisco Phones ONLY. Perfect for Call Centers

Side-by-side training is a key ingredient of any call center training program. This has just got easier with the introduction of a small headset adaptor. The Agent Buddy Training Switch makes side-by-side training easy to achieve. There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation.



This list is not all inclusive. Please look up the specifications on your specific phone to see if it has a RJ9, RJ10, or RJ22 headset jack. If the Headset Buddy doesn't work with a model on this list we will be happy to refund 100% of your purchase plus pay for return shipping.

Compatible Cisco Phones:

Cisco IP phone headset jack for models: 6921, 6941, 6961, 7931G, 7940, 7941G, 7942G, 7945G, 7960, 7961, 7961G, 7962G, 7965G, 7970, 7971, 7971G, 7975, 7975G, 7985, 7985G, 8941, 8945, 8945G, 8961, 8961, 9951, 9971, 12VIP, 30VIP, CTS 500

Only compatible with Cisco and Ativa phones. Will not work with Polycom, Aastra, Nortel, and most other phones. Will not work with Cisco handset plug or RJ11 jack (wall jack).

Incompatible Cisco phones:

Cisco 7902, 7905, 7910, 7911, 7912, 7920, 7921


Please let us know if you find more compatible phones or incompatible phone models.

Product Videos

Cisco Headset Training Switch Adapter HMRJ9Cisco 01:03

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Warranty Information

Free returns, always!

We have a 30-day, no-questions-asked return policy for all of our products as well as a one-year, 100% Satisfaction guarantee; we’ll replace your AgentBuddy for free within the first 12 months.

Product Reviews

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  1. works great with our 8861 phones

    Posted by Unknown on 14th Jul 2016

    Wasn't sure it would work well. Seems like there are quite a few out there that are sub-standard. Ordered 2 for the call center. They worked great and unlike some have volume and mute for each device. I ordered 3 more at their request. Now they can train 5 people at a time if necessary.