- Dual control with 2 mute buttons
- Dual volume control
- Listen-in only or train/take over call
- Works with wired or wireless headsets or a mix
- Use with Agent, Plantronics, Jabra and Sennheiser headsets
- Works with Cisco Phones ONLY. Perfect for Call Centers
Side-by-side training is a key ingredient of any call center training program. This has just got easier with the introduction of a small headset adapter. The Agent Buddy Training Switch makes side-by-side training easy to achieve. There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation.
This list is not all inclusive. Please look up the specifications on your specific phone to see if it has a RJ9, RJ10, or RJ22 headset jack. If the Headset Buddy doesn't work with a model on this list we will be happy to refund 100% of your purchase plus pay for return shipping
Please let us know if you find more compatible phones or incompatible phone models.
Compatible Cisco Phones
Only compatible with Cisco and Ativa phones.
6921, 6941, 6961
7931G, 7940, 7941G, 7942G, 7945G, 7960, 7961, 7961G, 7962G, 7965G, 7970, 7971, 7971G, 7975, 7975G, 7985, 7985G
8811, 8841, 8845, 8851, 8861, 8865
8941, 8945, 8945G, 8961
9951, 9971, 12VIP, 30VIP, CTS 500
Incompatible Cisco Phones
Cisco 7902, 7905, 7910, 7911, 7912, 7920, 7921
Will not work with Polycom, Aastra, Nortel, and most other phones. Will not work with a Cisco handset plug or RJ11 (wall) jack.