HM-RJ9Cisco - Agent Buddy CISCO Training Switch Adapter

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The Agent Buddy training switch is perfect for side-by-side call center training. Control both volume and mute with this dual headset adapter for CISCO phones.
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Product Overview

  • Dual control with 2 mute buttons
  • Dual volume control
  • Listen-in only or train/take over call
  • Works with wired or wireless headsets or a mix
  • Use with Agent, Plantronics, Jabra and Sennheiser headsets
  • Works with Cisco Phones ONLY. Perfect for Call Centers

Side-by-side training is a key ingredient of any call center training program. This has just got easier with the introduction of a small headset adapter. The Agent Buddy Training Switch makes side-by-side training easy to achieve. There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation.



For further information about Headset Buddy's Warranty and Shipping & Returns policies select the imbedded links

Warranty Information

This list is not all inclusive. Please look up the specifications on your specific phone to see if it has a RJ9, RJ10, or RJ22 headset jack. If the Headset Buddy doesn't work with a model on this list we will be happy to refund 100% of your purchase plus pay for return shipping

Please let us know if you find more compatible phones or incompatible phone models.

Compatible Devices

Compatible Cisco Phones

Only compatible with Cisco and Ativa phones.

6921, 6941, 6961

7931G, 7940, 7941G, 7942G, 7945G, 7960, 7961, 7961G, 7962G, 7965G, 7970, 7971, 7971G, 7975, 7975G, 7985, 7985G

8811, 8841, 8845, 8851, 8861, 8865

8941, 8945, 8945G, 8961

9951, 9971, 12VIP, 30VIP, CTS 500

Incompatible Cisco Phones

Cisco 7902, 7905, 7910, 7911, 7912, 7920, 7921

Will not work with Polycom, Aastra, Nortel, and most other phones. Will not work with a Cisco handset plug or RJ11 (wall) jack.

Product Videos


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  • 5
    works great with our 8861 phones

    Posted by Unknown on 14th Jul 2016

    Wasn't sure it would work well. Seems like there are quite a few out there that are sub-standard. Ordered 2 for the call center. They worked great and unlike some have volume and mute for each device. I ordered 3 more at their request. Now they can train 5 people at a time if necessary.

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